Terms of Service

Purchasing from www.sachieskitchen.com

Sachieskitchen.com online shopping gives customers convenient, quick, easy and secure purchasing options. Items displayed on the site can be purchased using our real-time, online Mastercard or Visa transaction facility. Customers have the confidence in knowing that all of their details are protected by the latest 128bit security mechanisms, and are used only for the purposes of the transaction. Should the customer prefer, the completed shopping basket (order) can be printed out when in checkout, attached to cheque payment or credit card details and posted to Sachie’s Kitchen.

Product Descriptions

The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) – for more information please see our Returns page.

Sachie’s Kitchen Mail Order Guarantee

Sachie’s Kitchen is committed to deliver your order as quickly as possible or to deliver your order at the most appropriate time according to your special delivery instructions. At Sachie’s Kitchen, your satisfaction is guaranteed. If for any reason you are not happy, we will gladly replace, exchange (subject to availability) or refund within 14 days of purchasing.

 Standard Delivery Times

The estimated delivery time is within 2-3 business days, however if you are within the rural delivery areas the estimate for delivery may incur an additional 5 days lead time.

If an item is ordered that is out of stock, we will advise the ETA on delivery and notify of any expected delays.

Can I collect my items from Sachie’s Kitchen?

You sure can! When you place an order through our online store, you will be given the option of “Collect from Sachie’s Kitchen” from our kitchens in Parnell. This option can be selected within stage 3 (Shipping Method) of the checkout process.

When your order is received by our customer service team and your stock is confirmed as available, a dispatch email is sent to you with the details for your kitchen pickup.

Delivering Company

All deliveries are made by New Zealand Post and require a street address for delivery, as all parcels are sent by tracking service. Once your order is dispatched, an email will be sent to you with your tracking details. You can track your order through www.nzpost.co.nz

 Shipping and Handling fee:

Nationwide: $5.50

Delivery charges are in New Zealand dollars and include GST, cover packaging and delivery. Delivery charges will be added at the checkout.

We do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.

If you have any urgent requests or need to discuss the delivery of your order in further detail. Please contact us directly at info@sachieskitchen.com or 09 302 7680.

Payment Options

Sachie’s Kitchen Online accepts:

  • Visa™ and Master Card™
  • Direct Credit to Sachie’s Kitchen’s bank account

Is it safe to use my credit card?

Yes, all order transactions are completed using a secure site with eWay.

What if I want to make payment by Cheque or Direct Credit?

We have endeavoured to make our online ordering as secure for you as possible, but if you are still reluctant to use a credit card online then you can pay by cheque or direct credit.  Simply go through the online selection process and print off your order within the shopping cart. Attach your cheque and mail it or drop it off to Sachie’s Kitchen, Suite 1.4 Axis Building, 91 St Georges Bay Road, Parnell; and we will process it as a mail order for you. If you wish to pay by direct credit, please contact us on info@sachieskitchen.com or 09 302 7680.

The merchant name that will appear on your credit card statement will be ‘Sachie’s Kitchen’.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and contact you to inform you that your order will not be processed. We may process this order or further orders if you make a payment.

Pricing

The prices for the products listed on this site are in New Zealand dollars and include GST, but don’t include any delivery charges. We endeavour to ensure that all prices listed on this site are consistent with the prices offered in our kitchen.

All prices are correct at time of publication, however we reserve the right to alter the price for any reason.If this happens with an item you have ordered, we will contact you prior to delivery.

Special Pricing & Gifts with Purchase are subject to availability and we reserve the right to amend or cancel these without notice. If this happens with an item you have ordered, we will contact you prior to delivery.

Cancellation, return and refund policies

If you wish to return your product(s) to Sachie’s Kitchen for a refund/exchange:

  • You need to contact us within five working days of receiving your product(s) – either by phone or email – to let us know there’s a problem.  We’ll then give you an authorization code for you to include with your returns.
  • The product(s) must be couriered back to Sachie’s Kitchen in their original packaging and must be of re-sellable and unused condition.
  • Enclose the original paperwork that you received with your order and quote the refund/exchange code.
  • Sachie’s Kitchen will pay to have goods returned to us if they’re faulty but if you’ve changed your mind, then return is at your cost.
  • Once your return has been received, the Sachie’s Kitchen team will assess the goods and, provided they meet the return criteria, we will process your refund within 10 business days. We will email you with a confirmation of your refund once processed.

Please note that Sachie’s Kitchen will refund the purchase price of your product(s) as per your invoice.

Freight fees charged for your Sachie’s Kitchen online order will be refunded in the event that of faulty goods but not in the case of an exchange for a different product or if you’ve simply changed your mind

Refunds for online orders can only be processed through head office.

If you would prefer to drop your product(s) in to our kitchen in Parnell you are most welcome.  Please make sure you have advised us of your intention to do this by phone or email first and have your authorisation code handy when you come in.  Please note though that your refund/exchange cannot be issued at the time of return to the retail stores.

Sachie’s Kitchen Refund/Exchange Exclusions:

We are unable to refund or exchange the following:

  • Products that have been specifically ordered in for you
  • Gift vouchers
  • Packaged items that have been opened and/or removed from original packaging

Damaged or Faulty Products:

If you’ve have received a damaged or faulty product:

  • Please contact Sachie’s Kitchen within 48hours of receiving your product(s) to advise to let us know
  • We will organise a courier to collect the product(s) as soon as possible.Please ensure that the product(s) are re-packaged safely for the courier to collect.
  • Include all original invoice/paperwork with your return package.
  • Once your return has been received, we will assess the damage or fault and have it either replaced or refunded. Please note that product replacements are subject to stock availability. We will keep you informed with any replacement product delays.

Sachie’s Kitchen Head Office

Suite 1.4 Axis Building, 91 St Georges Bay Road, Parnell, Auckland 1052

09 302 7680

info@sachieskitchen.com

Consumer Data Privacy and Security Policy

Security is one of our highest priorities. www.sachieskitchen.com uses Shopify technology and they include a 128 but SSL certificate that is used by the store shopping cart.  In addition, Shopify’s ecommerce hosting and software is Level 1 PCI compliant. (for more details, please visit: https://www.shopify.com/pci-compliant)

If at any stage you do not see the padlock symbol or are unsure about your security, please do not hesitate to contact us on (09) 302 7680 or email info@sachieskitchen.com.

We take your privacy seriously and want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. Your order is protected at all steps by using our secure server. While we may (with your permission) securely store your customer details, etc. We do not sell, trade or share this information with anyone. Should you have any questions about ordering online or security on this site, please call us on our (09) 302 7680 or send an e-mail to info@sachieskitchen.com for further help.

Your Information – collection and storage

When you order from www.sachieskitchen.com we ask you for your e-mail address, and we need to know your first and last names as well as your telephone number. This is in case any one of our staff needs to contact you regarding your order and your credit card information. This information is currently used solely to fulfil your order. Your personal information is stored both online and in our order processing system in a secure and responsible way, however both systems have built in security and are not available to unauthorised persons. In the future we may use this information to assist you with repeat visits -with your permission of course!

Do we collect any other Information?  Yes.  Sachie’s Kitchen does collect information on the usage of the site, such as pages visited and most popular pages. This helps us determine what our customers are most interested in and we can keep our site as up to date as possible regarding new products etc.. We ARE NOT able to tell who you are from this information and while it is stored on our secure systems we do not pass it onto any third parties.

Collection

We may collect personal information about you:

  • When you register for an online account.
  • When you contact us to enquire about this site or any of our products or services.
  • Through your use of this site and the services and functionality offered through it.

Use

We will only use personal information about you for the following reasons:

  1. To create an online account for you.
  2. To record and process your orders.
  3. To add to our database so we may inform you of specials, promotions, offers and events via email or post.
  4. To improve the products and services we offer through this site.
  5. To respond to your queries.
  6. Any other reasons which we may notify at the time the information is collected. 

Disclosure

We may share your personal information:

  1. To our group companies or service providers (e.g. in order to store the information).
  2. Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
  3. Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

Changes to your personal Information

Your personal information is available online for you to view, using your unique password and customer number to access the secure area. If you wish to change certain details in the information that is held about you, you can do so using the online editing function, or should you wish to delete it, please e-mail us at info@sachieskitchen.com with your deletion request.

Access and Correction

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:

  1. That we correct this information if it is inaccurate; and

That your details do not appear on our database.

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.

We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

Emails

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.

 

Website Terms of Use

This website (“site”) is operated by Sachie’s Kitchen (referred to on this site as “the Company, “we”, “us” or “our”). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online.By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

Intellectual Property Rights

All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.

Right to Use Site and Content

You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company’s rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company’s prior written consent.

If you wish to link to any part of this site, you must get the Company’s prior written consent.

Content

We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us on (09) 302 7680.

Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.

All Liability Excluded

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
  • we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.

Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.

Amendments

We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.

Copyright

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.

This site and its content is made available for the purposes of shopping online with Sachie’s Kitchen and providing information about Sachie’s Kitchen products.

Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © Sachie’s Kitchen.  Text, graphics, and HTML code are protected by NZ Copyright Laws, and may not be copied, reprinted, published, translated, hosted, or otherwise distributed by any means without explicit permission.

If you have any questions regarding the above please contact Sachie’s Kitchen Website Manager info@sachieskitchen.com